Privacy Notice

About Us

The Lawful Observers family cares about about protecting the personal information of our students and visitors who use our websites, products or services (collectively, our “Users”). This privacy notice provides details about how your personal information is collected, shared and used by us.

For the purposes of the European Union’s General Data Protection Regulation 2016/679, or GDPR, Lawful Observers from which you have signed up for a product or service are the data controller.

Information Covered By This Privacy Notice

This privacy notice, which may also be referred to as a “privacy policy” on some of our websites, covers personal information, including any information we collect, use and share from you, as described further below. This privacy notice does not cover how our Users may use or share data that they collect using our services.

When you purchase a Service from us, your personal information will be collected, used, and shared consistent with the provisions of this privacy notice.

Information We Collect From You

In the course of your use of the Services, we obtain the following information about you as described below. We collect this data for the purposes described under “How We Use Your Information”.

Information You Voluntarily Provide To Us

We collect the following information from you when you provide it to us:

Information you provide prior to any registration process, such as your email when you provide it to us;
Information that you provide during any registration process (such as your name, company name, email address, phone number, billing address or credit card information, geographic location and industry);
Information you provide, when you call or email us (for support or otherwise) or when you use our products or services; and
Payment information, including credit card data that you provide to us (by way of our Services or otherwise) when you purchase some of our products and services.

Information We Collect About Your Usage and Devices

We collect data relating to your online activity on our websites, including the following:

IP address;
Browser type and version;
Type of device you use, operating system version, and device identifier;
Geographic location;
Pages you view;
How you got to our Services and any links you click on to leave our Services;
When you update your information, communicate with us, or order new Services;
Metadata about your use of our Services and emails we send to you (including clicks and opens);
Metadata about how your customers, contacts, and users interact with the Services we provide you;
Your interactions with any videos we offer;
Issues you encounter requiring our support or assistance; and
Any device or other method of communication you use to interact with the Services.

We store the data we collect in a variety of places within our infrastructure, including system log files, back end databases and analytics systems.

Information We Acquire From Other Sources

We also collect the following information from other sources:

Information you provide to us at seminars;
Information you provide to us in surveys;
Information that is publicly available; and
Information you consent to us receiving from third parties.

We also collect information that you may provide during your telephone conversations with us, which we may monitor or record.

We may combine any information we collect about you with other information we have about you to help us update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How We Use Your Information

We use the information we collect, both on its own and combined with any other information we collect about you, for the following purposes:

To provide the requested Services to you;
To provide you with useful content;
To ensure the proper functioning of our Services
To offer and improve our Services;
To provide you with requested information or technical support
To facilitate your movement through our websites or your use of our Services;
To do a better job of advertising and marketing our Services (subject to your consent where required by applicable law);
To diagnose problems with our servers or our Services;
In connection with our security and compliance programs;
To administer our websites;
To communicate with you;
To assist us in offering you a personalized experience or otherwise tailor our Services to you; and
As otherwise described in this privacy notice.

We also use the information we receive to produce reports on trends and statistics, such as mobile search trends, email open rates by industry, campaign best practices or the number of users that have been exposed to, or clicked on, our websites or evaluated or purchased our products or services.

Payment information that you provide to us, including credit card data, will only be used to facilitate payment for the Services.

We may also use recorded telephone conversations for quality control purposes, to train our members and for our own protection.

Authorised Users

All users authorised by you to have access to your account can view personal information stored in the account. We share information about authorized users only for legitimate purposes consistent with this privacy notice, including servicing your account and marketing products and services to you.

Legal Process

If legally required to do so, or if we have a good faith belief that such disclosure is reasonably necessary, we may disclose your personal information to courts of law, public authorities (including to meet national security or law enforcement requirements), and other relevant third parties, such as internet service providers, to conduct an investigation, respond to a third party or law enforcement subpoena or court order, to bring legal action, prevent harm to others or pursue other relief when you or a third party are or may be:

Violating our terms and conditions of use;
Causing injury or other harm to, or otherwise violating the property or other legal rights, of us, other users, or third parties; or
Violating federal, state, local, or other applicable law.

This disclosure can include transferring your information to the U.S. and other countries outside the European Economic Area. To the extent we are legally permitted to do so, we will notify you in the event that we are required to provide your personal information to third parties in connection with a subpoena.

Security

The transmission of information via the internet, email or text message is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted through the Services or over email; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal information against loss, theft and unauthorised use, access or modification.

When we collect financial account information, such as credit card numbers, we protect its transmission through the use of encryption.

Unauthorized Accounts

If an account or profile was created without your knowledge or authorisation, please contact customer support to request removal of the account or profile.

Retention of Personal Information

We retain your personal information to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will retain your personal information for no more than seven years following the date on which you terminate your use of the Services.

Legal Basis for Processing Your Information

Depending on what information we collect from you and how we collect it, we rely on various grounds for processing your information under the GDPR, including the following:

In order to administer our contractual relationship, including setting up your requested Services, payments, renewals and processes;
Because it is in our legitimate interest to run successful and efficient services and provide you with the Services and other useful content;
In order to fulfill any legal obligations we may have to collect this information from you; and/or
Because you have provided your consent for us to do so.

Your Right to Control How Your Personal Information is Used

You have the right to make requests regarding your personal information. You can:

Ask us to update or correct personal information if it is inaccurate;
Request that we transfer some or all of your personal information to you or a third party (whenever it is technically feasible to do so);
Make choices about receiving marketing communications;
Withdraw your consent to process your personal information in circumstances where we are relying on your consent as our basis for processing.

To exercise any of your rights, please send an email to info@lawfulobservers.org or visit our Privacy Center .

We will require you to verify your identity before responding to any requests to exercise your rights.

Residents of the European Union

In addition to the rights outlined above, where the GDPR or related data protection laws apply, you may:

Ask whether we process personal information about you, and if we do, to access data we hold about you and certain information about how we use it and who we share it with.
Request that we delete the personal information we hold about you in certain limited circumstances.
Request that we stop processing the personal information we hold about you.
Object to our processing of data about you.

Children

Our Services are not directed to persons under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian of such a child and become aware that your child has provided personal information to us, please contact us as described in this Privacy Notice and we will take reasonable steps immediately to remove any such information.

Notification of Changes

We reserve the right to modify this privacy notice at any time, so please review it frequently. If we decide to change this privacy notice in any material way, we will notify you here, by email, or by means of a notice on www.lawfulobservers.org. In all cases, your continued use of any Services constitutes acceptance to any such changes.

Complaints

If you have any questions about this privacy notice or our data handling practices, or you wish to make a complaint, you may contact our Data Protection Officer at privacy@lawfulobservers.org.

We will address your request. In addition, you may raise a complaint in the same manner.